We’d Love To Hear From You!

Get In Touch with NWDS.

Whether you have a question, want to learn more about our services, or need help getting started, our friendly team is here to help. No question is too small just reach out.

Existing carer? Here are some more specific contacts.

  • Service delivery -

    [email protected]

    02 9686 4155x8027

  • Conie Site - 15A Conie Avenue, Baulkham Hills, NSW 2153

    [email protected]

    Site Manager - Lisa Aquilina - [email protected] or

    02 9686 4155x8176

    Lavender Cottage - Unit 33, 92 Seven Hills Road, Baulkham Hills, NSW 2153

    [email protected]

    Site Manager - Cassandra Coughlan - [email protected]

    02 9686 4155x8031

    Opal Cottage and Secret Garden - [email protected]

    Off Clydesdale Lane (enter via Vines Drive), UWS, Richmond, NSW 2753

    Site Manager - Ella Grudzinskas - [email protected]

    02 9686 4155x8730

    Aberdoon House - Clower Avenue, Rouse Hill, NSW 2155

    Site Manager - Angela Martin - [email protected]

    02 9686 4155x8071

  • Service Manager- Barry Scanlan - [email protected] 

  • Participant experience team

    [email protected]

    Team Leader - Bianca Lupic - [email protected] - 02 96864155x8290

    Conie and Lavender - Dorelle Albert - 02 9686 4155x8029

    Secret Garden, Opal and Aberdoon -Sumesh Thapa - 02 96864155x8029

  • Anyone can make a complaint about our services.

    A complaint is telling someone that you are not happy with something about the support you receive.

    We will take you seriously and respect your privacy when you make a complaint.

    We will involve you in the investigation of your complaint and seek your advice on how we can change to avoid the same thing happening again.

    To make a complaint/provide feedback or give a compliment you can:

    ·      Fill out the contact us form on the website.

    ·      Send an email.

    ·      Tell a member of staff.

    ·      Send us a letter.

    ·      Call us on 9686 4155.

    You can also complaint to the NDIS Commission – on 1800 035 544 or via their website. 

    Or you can use TTY on 133 677 or National Relay Service and ask for 1800 035 544 or use an interpreter.

    See our visual guide.

Your Kindness Changes Lives

Every donation helps us provide life-changing support to people with disability and their families. Whether it’s funding meaningful programs, accessible resources, or new opportunities — your gift goes directly to empowering individuals to live with confidence, independence, and joy.

Together, we create a more inclusive community.

Donate Now