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Coronavirus - Covid-19 Update!

Update about North West Disability Services supports

affected by Coronavirus COVID-19 and Australian Government directives- 13/05/2020

Firstly I would like to confirm that NWDS has had zero cases of COVID-19 in staff or participants and also have adequate supplies of PPE and hand hygiene soaps and sanitiser. As we all know, things have been changing day to day, hour to hour with the current Coronavirus COVID 19 situation and we thank you for working so closely with us. As you know we worked hard to train staff and participants in ways to make themselves safer by enhancing personal hygiene and Social Distancing over the last months.

As restrictions are now easing NWDS will continue our online programs and activities for those individuals that would prefer to stay at home, but also be offering some small groups in centres and some community access from Monday 18th May 2020. There are many precautions being set in place to minimise exposure of participants and staff to COVID-19 with significant changes to how we enter/ exit buildings, hand hygiene, cleaning of spaces used, encouragement of cough etiquette, and social distancing as much as possible. All commencing programs will be compliant with the current level of restrictions as set out by the NSW government. Over time these will change further as restrictions are eased further.

We continue to provide accommodation supports, respite/ short term accommodation, in home and other vital individual supports as part of our commitment to participants receiving necessary and timely supports. There continues to be no changes to Support Coordination and Financial Intermediary services. 

At this time NWDS will not yet return to provide Monthly Disco, Table of Eight, Socialites Events and Outback Adventures. Regular programmed weekly programs are not yet scheduled to return in the same format as before the COVID-19, to ensure maximum safety of all there is a staggered return to ensure all precautions are embedded and fully implemented to ensure safety for everyone.

All participants are able to change their service delivery to safer options of their choice including individualised support, in home services, daily living skills development and other essential time limited community access. Participants have choice in the staff and timings of their shifts. Please contact your Coordinator if you would like to change the supports you are receiving or your supports change. Staff will take all care to minimise the risk of transfer of Coronavirus with procedures in place to minimise risk and increase hand hygiene. Please email

We are unsure of the duration of the modification to supports available due to the Coronavirus COVID-19 outbreak but will be guided by government directives. We are doing everything we can to ensure our staff are looked after and will be here for you when we are able to return to business as usual.

Please stay safe and look after yourselves and your family during this uncertainty.